Tell us first and we will try to put it right. Our full complaints procedure — how to raise a complaint, who handles it and the timescales we work to — is set out in our terms and conditions and on the complaints procedure page of this website.
If you are not satisfied with our final response, or we have not resolved it within the time allowed, you may be able to refer the matter to the Financial Ombudsman Service. Eligibility depends on the type of customer you are and the nature of the agreement; the details are in our complaints procedure.
CW Asset Finance is an Appointed Representative of Rural Finance Limited (FRN 630701), which is authorised and regulated by the Financial Conduct Authority. Complaints about regulated activities are handled under Rural Finance’s complaints process.
Raising a complaint costs nothing and does not affect any agreement you already hold.
Get your quote
Tell us what you’re looking to fund and Conor will come back to you personally — usually the same day. No credit check to enquire.